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Improve Your Company’s Security, Safety, and Customer Service

- August 4, 2014 by Guest Bloggers (View all posts by Guest)

In today’s ever changing environment, the security and safety of employees is extremely important. Violence in the workplace is an ever growing phenomenon that seems impossible to wrap your arms around.  The news is regularly filled with incidents about unwanted patrons or guests who gained access to a building or areas where they should not have been in, creating unsafe situations.  Is there a simple way to improve safety and security at your facility without spending too much money?

The answer is yes.  Good safety and security can actually improve customer service when handled correctly.

All you have to do is put procedures in place that address employee behavior whenever someone enters your building or property.  Here is how it works:

  • Train your employees to make eye contact with anyone who enters your building or property from about 10 feet away.
  • If the person continues to approach, at a distance of 5 feet, the employee should ask if the visitor needs assistance.

These simple procedures actually have a significant impact from a security stand point.  If a visitor does not have a legitimate business purpose for being at your location, an employee’s eye contact from 10 feet away may deter them from proceeding any further.  Someone entering the property for other than legitimate purposes may also decide to leave instead because they have now been identified by another person.  By speaking to a visitor within 5 feet, your employees immediately obtain information on the visitor’s purpose for being at your business.  This is an opportunity to build better customer service since your employee can now direct them to the appropriate person to handle their business needs.

Training on this procedure can be done in 30 minutes and all your employees have to do is remember the numbers 10 and 5.

Do you have procedures in place to address security in your workplace?  Share some of your ideas with us!