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Resolution #4: Learn Your Employees Names

- August 1, 2017 by Leslie Stoll, CSP, ARM (View all posts by Leslie)

“A person’s name is to him or her the sweetest and most important sound in any language.” – Dale Carnegie

People enjoy hearing their name. Remembering names is important on many levels. It makes people feel good to hear their name, and they pay more attention. It also shows the person that they are more than just an ID number or a job position. When you are faced with high turnover, your supervisors may have a tough time remembering everyone’s name. In this blog, I’ll discuss a few techniques to help remember names.

Focus on the name and person. Repeat the name when you are told. Look directly at the person. Do not get distracted by the thinking about what to say next.

Associate the name to a physical memory trigger.
- Bob has a no hair – Bob Bald could be your trigger
– Mary has curly hair – Mary had a little lamb (with curly hair)
– Jack is very tall – Picture jack and a tall beanstalk

Rhyming or alliteration.
- Bob – Imagine Bob sob(bing) in the corner
- Wally – Picture Wally looking at a Walrus
– Mike – Visualize Mike riding a Bike

Form a vivid or outrageous picture in your head.
- Rachel – Picture her sitting in the “Friends” Café
– David – David happens to be your brother’s name, so picture them together
– Rich – Imagine Rich standing on a pile of money

The same techniques can help your supervisors remember personal tidbits about their employees too. This will definitely help build your culture. For example, if you find out that Bob has a pet tarantula, picture the tarantula sitting on this head. If Kathy likes to hike, picture her on top of Mount Everest.
If you have any helpful memory tips, let us know by leaving a comment below.


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